Job title: Account Manager (Client Services)
Reports to: Head of Partnership Delivery
Location: 64 Cheshire Street, London, E2 6EH
Contract: Full time permanent, we are happy to talk flexible working from day one and most of our employees enjoy hybrid working
Salary band: £28 - £34k per annum depending on experience plus discretionary bonus
Benefits include: To see our extensive benefits please visit the careers page on our website
Ours is an education charity, serving the global creative community. D&AD exists to celebrate, stimulate and enable creative excellence in design and advertising around the world. Not for profit. Just for creativity. Everything we do, everything we make we put right back in to inspire the next generation of creative talent and stimulate the creative industry towards a fairer, more diverse and sustainable future.
Some of the things we organise and deliver are:
The world’s largest graduate programme for new and emerging creativesAn annual exhibition of the best new graduates in art and design
A 2-week digital bootcamp, matching award-winning talent to leading agencies (that one picked up a UK Sponsorship Award for Excellence in Education)
A free night school for self-made creators without a university degree in London, New York, Sydney, Hamburg & Berlin and Sao Paulo
The most prestigious, sought-after and hard to win professional awards in the business (you may have seen our Pencils)
Bespoke events (both virtual and live)
Our partners include adidas, Google, Disney, Spotify and WPP.
Purpose of the job
To deliver win-win-win partnerships that achieve tangible benefits for our partners, D&AD and our shared audience.
You’ll be a client services star; part Account Manager, part Strategic Producer, combining project management and extraordinary people skills to produce award-worthy collaborations.
Working as part of a small team you will be responsible for ensuring all projects deliver against KPIs. These projects include but are not limited to; the development and delivery of creative briefs for D&AD Shift and New Blood Awards, activations at D&AD and New Blood Festivals, our New Blood Academy programme.
You will balance client management with project management across these programmes, in order to see a partnership through end-to-end. You should be efficient and economical with your communications – and capable of going beyond just what the client asks for to create the conditions and opportunities to produce the best possible partnership experiences.
Serving at the centre of partnership delivery, from brief development and brief delivery to evaluation – with a particular focus on partners of D&AD Shift
Delivering projects on time and on budget
Generating reports and gathering data from other parts of the business
Building solid relationships with clients and demonstrating a thorough understanding of their business
Developing strong relationships across D&AD departments, effectively using internal resources and holding all stakeholders to account
Serving as a trusted project manager and able to address enquires and challenges from all parties with confidence and knowledge
Upholding the highest quality standards for your work on behalf of D&AD
Delegating effectively with enthusiasm and context
Regular reporting to your Line Manager and Director in order to identify any barriers to success
Tracking the career success of those that have completed our various talent programmes
Contribute to D&AD and Partner programmes outside of your immediate job role. For example, jury managing our D&AD and New Blood Awards judges and helping at key D&AD events throughout the year (Awards Ceremonies, talks, workshops etc.).
Previous relevant experience in a client service role.
Comfort with high-profile strategic and innovative marketing/activation projects, both digital and physical
Awareness of the creative industry and cultural trends
Ability to cultivate professional and effective working relationships
A self-motivated and proactive approach to your work
Excellent communication skills; a lover of plain language you must be clear and direct with your requests for information – and understand that your correspondence must require a minimum of time and effort on the reader’s part.
Availability to attend partner events after hours when necessary (typically 6-10 evenings a year for D&AD Shift, plus three Saturdays), this just means that you can have time off during a normal working week.
Beneficial if you’ve previous experience working with:
Adobe Creative Cloud (especially Indesign)
D&AD is committed to diversity, equality, equity, inclusion and respect for all. Providing a work environment in which all employees are treated with fairness, respect and dignity and which is free of discrimination, victimisation, bullying and harassment. At D&AD we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Please email firstname.lastname@example.org to let us know if you need any reasonable adjustments to be made for any part of the recruitment process.
In order to comply with the Prevention of Illegal Working, Immigration, Asylum and Nationality Act, you will need to provide appropriate documentation that proves that you are eligible to work in the UK.
Due to the number of applications we receive, we regret that you will not be contacted unless you are shortlisted for an interview. If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion.
Our privacy statement can be viewed on the D&AD careers page.