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Membership Manager

Membership Manager  

Reports to:                               Awards & Membership Director                                           

Location:                                    London (Shoreditch)

Hours:                                         09.30-17.30 (Standard office hours). Flexibility is required when working to deadlines and covering team hours         

Salary:                                        £33,000 (annual incentive payment up to £2,000 based on target performance)

Benefits:                                    For list of benefits see dandad.org/careers

Closing date:                             Friday 16 August 2019

Brief

We are looking for a Membership Manager to manage relationships with members, grow the membership base and help develop D&AD’s membership function and strategy. The successful candidate will be expected to oversee a portfolio of members, help design and facilitate their membership experience and grow both acquisition and retention rates.

You will be expected to have a strong understanding of, and be able to champion, D&AD’s vision and mission, its membership offering and other activities with confidence and passion. 

Key responsibilities  

Member Acquisition and Retention

  • Design and implement strategies and plans for both member retention and acquisition
  • Seek out new opportunities to increase new members acquisition and drive sales
  • Build strong relationship with members to grow membership satisfaction
  • Act as the Account Manager for Company Members, building up expert knowledge on their specific industry and needs
  • Provide first class customer service for a small number of high value members
  • Ensure accounts are up to date on D&AD CRM systems and communications and sales are tracked
  • Work with the marketing team to build an effective, year-round communications plan for existing and new members
  • Survey members on a yearly basis to monitor satisfaction and help inform development
  • Work with the content team to tailor content for members and hero members on the D&AD website and at events
  • Collaborate with the content team to curate membership newsletters
  • Ensure membership related content on the D&AD website is up to date, including profiles of key members, D&AD trustees and past Presidents
  •  

Account Management

Product Development  

  • Help gather insights and conduct member research, both ad hoc (project based) and regular (keeping track of first hand feedback and needs)
  • Use research results and insights to make recommendations, supporting the development of D&AD membership products and services
  • Support the year’s review and development of membership strategy, identifying where the best opportunities are to extend value to our membership base
  • Maintain positive working relationships with third parties that offer member benefits
  • Work with internal teams to develop a year-round programme of events for D&AD Members
  • Manage membership events including event logistics and guest lists where necessary
  • Actively network at D&AD events to build ties with existing and prospective members 

Events    

Marketing / Communications

Reporting / Analytics  

  • Forecast and track performance and revenues for D&AD Membership
  • Produce monthly reports on membership for internal review 

General

  • Undertake any duties as requested by the Awards Director in relation to Awards and Membership
  • Support the Awards, Membership or Development teams where necessary during peak times of the year   

Skills & Experience

  • Experience working within a membership organisation
  • Account management experience and strong customer service experience
  • Solid and successful pitching experience
  • Fantastic people skills
  • Highly organised with good attention to detail
  • Awareness of creative processes and a keen interest in the fields of design and advertising
  • Ability to meet deadlines and work under pressure
  • IT literate – Excel, Word, Keynote
  • CRM experience (preferably Salesforce)
  • Can do attitude
  • Resourceful problem-solver
  • Enthusiastic and energetic
  • Able to liaise confidently and professionally with people at all levels
  • Confident networker and communicator
  • Creative and strategic thinker
  • Clear and concise communication skills, both oral and written   

Personal Qualities:

  • Can do attitude
  • Resourceful problem-solver
  • Enthusiastic and energetic
  • Able to liaise confidently and professionally with people at all levels
  • Confident networker and communicator
  • Creative and strategic thinker

Due to the number of applications we receive, we regret that you will not be contacted unless you are shortlisted for an interview. If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion. 

In order to comply with the Prevention of Illegal Working, Immigration, Asylum and Nationality Act, you will need to provide appropriate documentation that proves that you are eligible to work in the UK. 

D&AD is committed to a policy of Equal Opportunity and Diversity. It is our commitment that no member of staff or job applicant will be treated less favourably on the grounds of their sex, marital or parental status, race, colour, nationality, religion, belief, disability, age, sexual orientation or gender reassignment.


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D&AD HQ

64 Cheshire St
E2 6EH London Directions

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